Customer Helpdesk 0330 333 3601

Frequently asked questions

Getting started

Setting up

Chip & PIN keypad


My account



Still need help?

If you can’t find what you’re looking for, please get in touch with our UK team. Our help desk is open 24/7.

0330 333 3601


It’s simple. Just go to our homepage and apply there. Once you are accepted, we’ll send you your Chip & PIN keypad. Then download the WorldPay Zinc app for your iPhone, iPad or Android device. Just follow the simple Quick Start Guide that comes with the keypad.

Just go to our download page and click the link for your device. Or visit the App Store or Google Play and search for WorldPay Zinc.

Follow the links below for help pairing your WorldPay Zinc Chip & PIN keypad with your smartphone or tablet:

No. Each customer can only have one keypad.